Terms of Service - DCSC

Terms And Conditions:
Canceling within 48 hours of the start of your service window will result in a $50 cancellation fee. Cancellations that occur within 24 hours of the reservation time will result in the client being billed for two hours of service. These fees are necessary as we reserve a large block of time for all future cleanings. Given that each service we provide may vary in time, we cannot guarantee a specific time. The client is responsible for providing access to Denver Cleaning Service Company. In the event that the customer is not there on the day of the cleaning or does not provide legitimate access to the cleaners in some other way (garage code, etc.), the client will be held liable and billed for half of the cleaning service. We charge in half-hour increments. The first ten minutes are complimentary. After 10 minutes have passed, a new half-hour increment will begin and the customer will be charged accordingly. Payment is due at the end of each service unless other arrangements have been made with the customer. Failure to pay may result in the cancellation of services for our regular customers. If you are a first time customer and we are unable to receive payment at the end of the service, your payment may be subjected to a collections agency. We only accept credit/debit and cash as a form of payment. Gratuity is not required but is always appreciated. Gratuity may be directly paid in cash to our cleaners or added to your credit card payment. 10-15% would be considered average. We love pets! If there are any pets in your home, we recommend communicating that with our representatives prior to the service if not discussed on the day of your booking. At the time of the service, we would appreciate it if you put your dogs away in a crate or in a separate, closed-off room. If the customer is unsatisfied with our services we can offer for our cleaners to come out and re-do the work or complete a service left undone. We have a 48-hour policy after the service has been completed, for the customer to contact our office so that we can schedule a touch-up service at our soonest available day. A refund will not be considered if a touch-up service is denied. Please note that if you are there during the time of the cleaning, a walkthrough should be done after the cleaning is finished. If you are there during the time of cleaning, the touch-up clean may be offered only as a courtesy. For move-out/move-in services, the home must be vacated at the time of the service. If the home is not empty, a touch-up clean may be denied. Due to health and safety reasons we are unable to lift anything over 50 pounds, clean up mold, human or pet waste, and bodily fluids. If we come into a house that requires this type of service we will skip the affected rooms and discount our clients accordingly. Additionally, the cleaners are unable to climb any ladders apart from the step stool ladder they bring to cleanings. We do not throw any items unless requested. Thank you for choosing our company we appreciate your business!