Terms of Service

These Terms of Service (“Terms”) apply to the cleaning services provided by Denver Cleaning Service Company (“Denver Cleaning Service Company,” “we,” “us,” or “our”) and to your use of our website at denvercleaningservicecompany.com (the “Website”). By booking a service, purchasing a gift certificate, or using the Website, you agree to these Terms. If you do not agree, please do not book services or use the Website.

Contents

1. Our Services

We provide residential and commercial cleaning services in Denver and surrounding communities, including recurring cleaning, deep cleaning, light cleaning, move-in and move-out cleaning, and carpet cleaning. The specific tasks included in your service are described in your quote, booking confirmation, or service agreement.

2. Quotes and Estimates

Quotes provided online, by phone, or by email are estimates based on the information you give us, such as square footage, property type, number of rooms, and the condition of the property. If the property differs from what was described, the time required or the price may change. We will make reasonable efforts to let you know before additional charges apply.

3. Scheduling and Arrival Windows

Because the length of each cleaning varies, we schedule services within an arrival window and cannot guarantee a specific arrival time. We reserve a dedicated block of time for every appointment, which is why the cancellation policy below applies.

4. Cancellations and Rescheduling

  • Cancellations made more than 48 hours before the start of your service window are free of charge.
  • Cancellations made within 48 hours of the start of your service window will be charged a $50 cancellation fee.
  • Cancellations made within 24 hours of the scheduled appointment will be billed for two hours of service.

To cancel or reschedule, contact our office by phone or email, or use the Client Portal.

5. Access to Your Property

You are responsible for providing our team with access to the property at the scheduled time, either by being present or by arranging access in advance (for example, a garage code, lockbox, or key). If we cannot access the property at the scheduled time, you will be billed for half of the scheduled cleaning service. Access information you share with us is used only to perform your service.

6. Your Responsibilities

  • Provide working water and electricity at the property.
  • Let us know in advance about pets, alarm systems, fragile or high-value items, and any areas or surfaces that need special care.
  • Secure cash, jewelry, firearms, medications, and other valuables or sensitive items before your appointment.
  • Make sure the property is a safe working environment for our team.

7. Pets

We love pets. Please tell us about any pets in the home when you book or before your appointment. During the service, we ask that dogs be kept in a crate or a separate, closed-off room.

8. Service Limitations

For health and safety reasons, our team cannot:

  • Lift or move items weighing more than 50 pounds.
  • Clean mold, human or pet waste, or bodily fluids.
  • Climb ladders other than the step stool our cleaners bring with them.

If an area of the property requires one of these services, we will skip the affected area and adjust your bill accordingly. We do not throw away any items unless you ask us to.

9. Move-In and Move-Out Cleaning

For move-in and move-out services, the property must be vacant at the time of service. If the property is not empty, we may be unable to complete the full scope of work, and a touch-up service may be declined.

10. Billing and Payment

  • Services billed by time are charged in half-hour increments. The first 10 minutes of each increment are complimentary; after 10 minutes, a new half-hour increment begins.
  • Payment is due at the end of each service unless other arrangements have been made in advance.
  • We accept credit cards, debit cards, and cash. Invoices can also be paid online through our Client Portal.
  • Recurring clients who do not pay may have future services cancelled. For first-time clients, unpaid balances may be referred to a collections agency.

11. Gratuity

Gratuity is never required but is always appreciated. Tips may be given to your cleaners in cash or added to your card payment. A tip of 10 to 15 percent is typical.

12. Satisfaction Policy

If you are not satisfied with any part of your cleaning, contact our office within 48 hours of the completed service. We will schedule a touch-up visit at our soonest available time to re-clean the affected areas or complete any task left undone.

  • If you are home during the cleaning, please do a walkthrough with your cleaners when they finish. In that case, a later touch-up is offered as a courtesy.
  • Refunds are not provided if a touch-up service is declined.

13. Damage and Breakage

Our team takes care with your home and belongings. If you believe something was damaged during a service, please notify our office within 48 hours of the service, with photos if possible, so we can review the claim. We are not responsible for damage caused by items that were already broken, improperly installed, or not disclosed to us as fragile or needing special care, or for normal wear revealed by cleaning.

14. Non-Solicitation of Staff

During the time you receive services from us and for 12 months afterward, you agree not to hire any of our cleaners directly or through another company for cleaning services. If you do, a placement fee of $1,500 may apply.

15. Gift Certificates

  • Gift certificates purchased on the Website can be redeemed toward any of our cleaning services.
  • Gift certificates do not expire and are not subject to fees.
  • Gift certificates cannot be exchanged for cash, except where required by law, and are not replaced if lost or stolen.
  • Any value remaining after a service stays on the certificate for future use.

16. Use of the Website

You agree to use the Website only for lawful purposes. You may not attempt to gain unauthorized access to the Website or its systems, interfere with its operation, upload malicious code, or submit false information through our forms. All content on the Website, including text, images, logos, and graphics, belongs to Denver Cleaning Service Company or its licensors and may not be copied or reused without our written permission.

Your use of the Website is also governed by our Privacy Policy, which explains how we collect and use your information.

17. Client Portal and Third-Party Services

Our Client Portal and some booking, invoicing, and payment features are provided by third-party service providers. Your use of those features may also be subject to the provider’s own terms. The Website may link to third-party websites that we do not control, and we are not responsible for their content or practices.

18. Disclaimers

The Website and its content, including cleaning tips and blog articles, are provided “as is” for general information only. We do not guarantee that the Website will be uninterrupted or error-free. Prices, availability, and service details shown on the Website may change without notice.

19. Limitation of Liability

To the fullest extent permitted by law, Denver Cleaning Service Company will not be liable for any indirect, incidental, special, or consequential damages arising from our services or your use of the Website. Our total liability for any claim related to a service will not exceed the amount you paid for that service.

20. Governing Law

These Terms are governed by the laws of the State of Colorado. Any dispute will be handled in the state or federal courts located in Denver County, Colorado.

21. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new effective date. Booking a service or using the Website after changes are posted means you accept the updated Terms.

22. Contact Us

Denver Cleaning Service Company
1325 S. Colorado Blvd., Bldg B, Ste 501
Denver, CO 80222
Phone: (720) 273-2762
Email: service@denvercleaningservicecompany.com
Office hours: Monday through Friday, 8:00 a.m. to 5:00 p.m.

Thank you for choosing Denver Cleaning Service Company. We appreciate your business.