Privacy Policy

Effective date: October 13, 2026

Denver Cleaning Service Company (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect when you visit denvercleaningservicecompany.com (the “Website”), request a quote, book or receive our cleaning services, purchase a gift certificate, or otherwise contact us, and how we use, share, and protect that information.

1. Information We Collect

Information you give us. When you request a quote, book a service, purchase a gift certificate, or contact us, we may collect:

  • Contact details, such as your name, email address, phone number, and mailing or service address.
  • Property and service details, such as ZIP code, property type, square footage, cleaning type, service frequency, and any special instructions.
  • Property access information you choose to share, such as gate, garage, or lockbox codes, and details about pets or alarm systems.
  • Gift certificate purchase details, including the recipient’s name and email address if you send a certificate as a gift.
  • Billing information. Card payments are processed by our third-party payment providers, and we do not store full card numbers on our Website.
  • Anything you include in emails, calls, texts, reviews, or survey responses.

Information collected automatically. When you visit the Website, we and our service providers automatically collect certain information through cookies and similar technologies, including your IP address, browser and device type, pages viewed, referring website, approximate location (city or region), and how you interact with the Website.

2. How We Use Your Information

  • To prepare quotes, schedule appointments, and provide cleaning services.
  • To process payments, invoices, and gift certificate orders.
  • To send appointment confirmations, reminders, and service updates.
  • To answer questions and provide customer support.
  • To send promotional emails or offers, if you have not opted out.
  • To understand how visitors use the Website and to improve our services and advertising.
  • To protect the security of our Website, prevent fraud, and comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We share it only as follows:

  • Service providers that help us run our business, such as our scheduling, invoicing, and client portal software, payment processors, website hosting, email delivery, and analytics and advertising providers. They may use your information only to provide services to us.
  • Our cleaning team, who receive the details they need to perform your service, such as your address, access instructions, and service notes.
  • Legal and safety reasons, when required by law or to protect the rights, property, or safety of our clients, our team, or others.
  • Business transfers, if our business is sold, merged, or reorganized, in which case your information may be transferred to the new owner.

4. Cookies and Similar Technologies

Cookies are small files stored on your device. We use them to keep the Website and shopping cart working, remember your preferences, measure Website traffic, and measure the results of our advertising. You can block or delete cookies through your browser settings, although some features of the Website, such as the gift certificate cart, may not work properly without them.

5. Analytics and Advertising

We use Google Analytics to understand how visitors use the Website, and Google Ads to measure and improve our advertising, which may include showing ads to people who have previously visited the Website. These tools are managed through Google Tag Manager and use cookies to collect information about your visits. You can learn how Google uses this information at policies.google.com/technologies/partner-sites. You can opt out of Google Analytics with the browser add-on at tools.google.com/dlpage/gaoptout, and manage ad personalization at adssettings.google.com.

We also use a lead tracking tool that records quote and contact form submissions along with the page you submitted from and how you arrived at the Website (for example, from a search engine or an ad). To measure which ads and sources lead to phone calls, the phone number shown on the Website may vary depending on how you found us. Calls to any of these numbers reach our office.

6. Email Communications

If you receive marketing emails from us, you can unsubscribe at any time using the link in the email or by contacting us. We will still send messages related to your services, such as appointment confirmations and invoices.

7. Text Messages (SMS)

If you provide your mobile number, you agree that we may send you text messages related to your quote or service, such as appointment confirmations, reminders, and arrival updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or reply HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except service providers that help us deliver the messages.

8. Data Retention

We keep personal information for as long as needed to provide our services, maintain business and tax records, resolve disputes, and meet legal requirements. When information is no longer needed, we delete it or make it anonymous. Property access codes are used only for your services and are removed when you are no longer an active client or ask us to remove them.

9. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your personal information, including encrypted (HTTPS) connections on our Website and limiting access to client information to the team members who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Your Choices and Rights

You may contact us at any time to:

  • Ask what personal information we hold about you.
  • Correct or update your information.
  • Ask us to delete your information, subject to records we must keep by law.
  • Opt out of marketing emails or text messages.

Depending on where you live, including Colorado, you may have additional rights under state privacy laws. We will respond to verified requests within the time required by applicable law. We do not discriminate against anyone for exercising their privacy rights.

11. Do Not Track and Global Privacy Control

Some browsers send “Do Not Track” signals. Because there is no common standard for these signals, our Website does not currently respond to them. Where required by law, we honor Global Privacy Control (GPC) signals as a request to opt out of targeted advertising.

12. Children’s Privacy

Our Website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.

13. Third-Party Links

The Website may link to other websites, including our client portal provider and social media pages. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. If we make significant changes, we may also notify you by email or with a notice on the Website.

15. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us:

Denver Cleaning Service Company
1325 S. Colorado Blvd., Bldg B, Ste 501
Denver, CO 80222
Phone: (720) 273-2762
Email: service@denvercleaningservicecompany.com